## Return Policy
 
**Eligibility for Returns**
– We accept returns within 30 days of purchase for unused, unopened items in their original packaging.
– Lingerie and underwear are non-returnable for hygiene reasons unless faulty.
– Opened lubricants, massage oils, and consumables cannot be returned unless faulty.
 
**Return Process**
1. Contact our customer service team to initiate a return.
2. Securely package the item(s) in discreet packaging.
3. Include your order number and reason for return.
4. Send the package to:
 
   HOTANDNAUGHTY
   Miss Jane Sanders
   46 Fontayne avenue
   Romford
   RM1 4NR
 
**Refunds**
– Refunds will be processed within 5-7 business days of receiving the returned item.
– Original shipping costs are non-refundable unless the item was faulty or incorrectly sent.
 
**Exchanges**
– We offer exchanges for items of equal or lesser value within 30 days of purchase.
– Contact customer service to arrange an exchange.
 
## Terms and Conditions
 
**Age Restriction**
– You must be 18 years or older to purchase from Hot and Naughty.
– We reserve the right to cancel orders if we suspect the purchaser is under 18.
 
**Privacy and Discretion**
– All orders are shipped in plain, unmarked packaging.
– Your personal information is kept strictly confidential.
 
**Product Information**
– While we strive for accuracy, product descriptions and images may occasionally contain errors.
– We reserve the right to change prices and discontinue products without notice.
 
**Delivery**
– Delivery times are estimates and may vary.
– We are not responsible for delays caused by customs or other factors outside our control.
 
**Warranty**
– Electrical items come with a 1-year warranty against manufacturing defects.
– Warranty does not cover damage from misuse or normal wear and tear.
 
**Cancellations**
– Orders can be cancelled before shipping for a full refund.
– Once shipped, standard return policy applies.
 
**Liability**
– Hot and Naughty is not liable for any injury or damage resulting from the use of our products.
– Customers use products at their own risk.
 
**Governing Law**
– These terms are governed by the laws of the United Kingdom.
 
By placing an order with Hot and Naughty, you agree to these terms and conditions.

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.